Organizational moves analysis on the culture of memos in Capiz State University

Abstract

One of the most common and effective means of communication within an organization is the memorandum or memo. It is normally used for communicating policies, procedures, or related official business for transparency and accountability. This cultural qualitative research in the form of Discourse Analysis aims to analyze the organizational moves used in the culture of memos of Capiz State University. It utilized the the 38 memos issued by the top management of Capiz State University Central Administration Office from the start of the Enhanced Community Quarantine (ECQ) to the present time as the unit of analysis. Data revealed that the memos used the M2-M5 (Purpose-Conclusion) moves based on Hyland’s (2000) five-moves classification of rhetorical moves. Issued memos under each offices: Research and Extension, Instruction, Production, and Administration and Finance displayed distinct cultures from one another. Only two offices shared the same culture having M2-M3-M5 (Purpose, Method, Conclusion) pattern . They follow the direct organization strategy in its organization. Instructional type of memos which are congruent in its purpose and conclusion, though a few are found misaligned, also surfaced. Areas that needs to be improved especially on its varied culture, congruence and other technicalities prompted the researchers in crafting a training design on writing memo, and a standardized memo template which could be implemented and utilized in the entire University as well.